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Healthcare

M09 Navigating Feedback, Conflict, And Difficult Conversations (TICC-H2-M09)


Description
M09 Navigating Feedback, Conflict, And Difficult Conversations is all about the key skills you need to handle feedback like a pro at work. This module dives into how to give and take constructive feedback, deal with conflicts, and tackle tough conversations in a way that’s both sensitive and professional. By getting the hang of these skills, you can create a more collaborative and supportive vibe at work, boost your communication skills, and make team dynamics way better.


Content
  • FEEDBACK
  • A Trauma Informed Approach To Feedback
  • Quiz: Elements of feedback
  • Discussion / Reflection: Not What I Expected
  • Discussion / Reflection: A Conversation That Builds
  • CONFLICT & DIFFICULT CONVERSATIONS
  • Conflict & Difficult Conversations
  • Revisiting Frames To Navigate Conflict And Difficult Conversations
  • Navigating Conflict
  • Discussion / Reflection: The Admission Tangle
Completion rules
  • All units must be completed
Prerequisites