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Healthcare

8 Conscious Use of Language: Using Language to Empower & Create Safety (Healthcare) (TICC-HC08)


Description
Perhaps the most extensive module, this module details the various ways to utilize language (specifically our words) in a trauma informed manner.
The module covers the following topics:
- Listening for the assumptions in our language,
- Powerful questioning that gets to the root of concerns and complaints,
- Language patterns the redirect thinking,
- Redirecting resistance with metaphor,
- Managing Conflict and difficult conversations,
- Reframing to Invite a New Perspective,
- and Frames that create safety and trust with others.
Content
  • INTRO TO CONSCIOUS USE OF LANGUAGE
  • Introducing The Conscious Use of Language
  • Presuppositions Of Language
  • Presuppositions Quiz
  • DISTORTION, DELETIONS, & GENERALIZATIONS: GETTING TO THE ROOT OF COMPLAINTS
  • Introduction To Powerful Questions
  • Distortion Patterns
  • About Distortion Patterns In Language
  • About The Cause And Effect Pattern
  • About Complex Equivalences
  • A Deep Dive Into Unpacking A Distortion Pattern
  • Generalization Patterns
  • About Generalisation Patterns In Language
  • About Universal Quantifiers
  • About Modal Operators Of Possibility
  • About Modal Operators of Necessity
  • Deletion Patterns
  • About Deletion Patterns In Language
  • About The Nominalisation Pattern
  • About Comparative Deletions
  • About Simple Deletions
  • Quiz: Language Patterns In Context
  • Quiz: Language Patterns
  • Exercise: Challenging The Language Patterns
  • Listening For Language Patterns
  • CHUNKING: NAVIGATING ABSTRACTION AND SPECIFICITY OF LANGUAGE
  • Abstraction and Specificity
  • About Chunking
  • About The Hierarchy Of Ideas
  • Quiz: The Objectives of Chunking
  • LANGUAGE PATTERNS THAT REDIRECT THINKING
  • Milton Patterns: How to Navigate Resistance In Communication
  • Quiz: Milton Model
  • USING METAPHORS TO REFRAME RESISTANCE
  • About Metaphors And Storytelling
  • Metaphors
  • About Therapeutic Metaphors
  • Quiz: Metaphor
  • REFRAMING: INVITING A NEW PERSPECTIVE
  • Reframing As A Trauma-Responsive Tool
  • What Is Reframing?
  • Survey: Reframing and Presuppositions of NLP
  • Considerations Around Reframing
  • Additional Frames
  • MANAGING CONFLICT AND DIFFICULT CONVERSATIONS
  • Frames That Cultivate Safety
  • A Trauma Informed Approach to Conflict
  • Managing Difficult Conversations
  • Quiz: Reframing
Completion rules
  • All units must be completed
Prerequisites
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